Chief of Property Management
Position Title: Chief of Property Management
Reports To: President & CEO
2Life Communities provides superior housing to older adults of all backgrounds who can thrive independently within a supportive environment. We are a mission-driven organization with a vision whereby all older adults have the opportunity to age in a community – to live a full life of connection and purpose in a dynamic and supportive environment. We are continually evolving support services to meet the needs of our diverse residents as they age. We offer case management, service coordination, and a wide array of wellness, cultural, and other activities. We partner with health care providers to identify innovative ways to support residents’ health and well-being, and we engage with the broader community through our Village Center program.
2Life owns and operates over 1,300 units of affordable rental housing located within six campuses in metropolitan Boston. With another 210 apartments under construction and more in planning, we expect to add another 600-700 units within the next several years as we complete projects in active planning and construction phases. We continue to pursue other development opportunities. We anticipate continued growth in the size of our portfolio, the geography in which we operate, and the diversity of our residents in terms of race, ethnicity, income levels, and need for supportive services.
The Chief of Property Management (CPM) is a new position at 2Life, designed to give attention and focus to the day-to-day management of our portfolio. Since we pride ourselves on our excellence in the experience of aging in community, and we are growing rapidly, this position is critical in ensuring that our property management staff get the support and guidance to offer exceptional communities.
The CPM provides visionary leadership, galvanizing and deploying the internal and external resources necessary to lead the property management activities for our current portfolio of 11 properties and 1,378 apartments, and our future portfolio with another six properties and over 700 apartments in our development pipeline. The CPM will ensure our properties remain fiscally sound, affordable, and well-maintained, with a keen sensitivity to the importance we place on the quality of resident life and the creation of community. The CPM will lead locally-responsive operating practices across campuses informed by 2Life's property performance and monitoring standards.
The CPM must be a unifier, a reflective practitioner, and an effective communicator. As a member of 2Life Communities' senior leadership team, the CPM will assist the President/CEO and work closely with the VP of Organizational Growth Management in formulating and administering the organization's policies, goals, and objectives. The CPM will also work closely with the Chief of Resident Life, who directs 2Life's varied resident engagement and support programs.
ESSENTIAL JOB FUNCTIONS
● Directs and coordinates the establishment, implementation, communication, and training of all 2Life property management activities
● Plays a key leadership role in combining sound property management principles with a commitment to providing supportive services and social, health, and wellness programs to residents
● Confers regularly with the President/CEO, Vice President of Growth and Organizational Management, and the senior leadership team to review status, assess organizational goals and objectives, and determine the organization's future growth and direction
● Leads, trains, supervises, and supports five current (and all future) site Executive Directors who are responsible for overseeing the day-to-day operations of the properties, including the property management and resident services staff assigned to them. Also leads, trains, supervises and supports 2Life's central operations staff, including facilities management, safety and security, sustainability, and compliance
● In conjunction with the Chief of Resident Life, assures seamless coordination between property management and resident services, including supporting collaborative and productive working relationships between all staff
● With support from the CFO and Asset Manager, is responsible for the financial performance of the properties. Proposes, then reviews, analyzes, interprets, and summarizes annual operating budgets, financial statements and progress reports, and annual audited financial statements for all properties. Implements and oversees systems for cost control.
● Negotiates, executes, and evaluates property management contracts ensuring proper staffing, funding, building/equipment safety, and regulatory compliance
● Collaborates with the real estate development and asset management staff in refinancing and modernization of older portfolio projects and new project development, establishing initial property budgets, assisting with design and program planning for optimal long-term property performance, overseeing initial lease-up, and ensuring a well-coordinated transition to operations
● Supervises the preparation and delivery of written and oral reports to 2Life Communities Board of Directors and its Property Management Committee
● Assists in developing policies, procedures, and monitoring systems for affordable housing compliance
● Stays informed of relevant legislation, regulations, and issues; interfaces with government regulatory agencies; ensures regulatory compliance; maintains effective working relationships with industry peers
● Researches, investigates, analyzes affordable housing management industry trends and developments, and in accordance with these trends/developments, prepares forecasts, action plans, and recommendations for the organization
PREPARATION, KNOWLEDGE, SKILLS & ABILITIES
• Leadership: Proven ability to direct department activities; lead by example; formulate and execute organization-wide goals and objectives and assess achievement. Superior leadership and management skills with emphasis in staff development, particularly during a time of organizational transition. A minimum of 10 years of supervisory experience with at least 3 of those years in high-level department management.
• Vision: Commitment to the organization's mission, goals, and philosophy.
• Teamwork and Community Building: Collaborative working style; team-building approach; experience designing and facilitating meetings and managing working groups. Experience working with diverse groups, i.e., staff, residents, boards, outside contacts.
• Creativity: Resourcefulness and resilience; with the creativity and adaptability to find multiple paths and solutions to solve problems and overcome challenges.
• Communication: Exceptional interpersonal, writing, and verbal communication skills, with the ability to represent the organization to public officials, financial institution representatives, and community groups.
• Education and Certifications: Four-year degree in Business, Real Estate or related field. Advanced degree strongly preferred. Specialized training such as Certified Property Manager (CPM), Low Income Housing Tax Credit, and HUD Occupancy certifications preferred.
• Experience: Experience in management of affordable housing necessary. A minimum of 10 years experience in Property Management or Real Estate Asset Management with a demonstrated record of assuming positions of increasing responsibility.
• Industry Skills: Extensive knowledge of the affordable housing industry and applicable federal, state, and local government regulations. Strong financial background and attention to detail to prepare, forecast, review, evaluate and interpret various budgets, reports, and studies, e.g., monthly, quarterly, annual reports, and cost analyses. Computer proficiency, particularly Excel, Word, Google WorkSpace, Salesforce, and specialized property management programs such as Real Page or Yardi.
• Direct supervisory responsibility for Regional Managers, Executive Directors, and Central Operations: Facilities, Sustainability, Occupancy Specialists
Competitive compensation and benefits, commensurate with experience.
The above statements are intended to describe the general nature and level of work being performed by people assigned to do this job. The above is not intended to be an exhaustive list of all responsibilities and duties required.
2Life Communities is an Equal Opportunity Employer. We are committed to inclusive excellence and strives to create the finest affordable housing in the world through the collaboration of diverse, talented individuals. We encourage women, people of color, and applicants from the LGBTQIA+ community to apply.
We desire to build and cultivate an inclusive environment that brings together a diverse workforce with unique experiences, backgrounds, talents, and perspectives.
External and internal applicants, as well as position incumbents who become disabled as defined under the Americans with Disabilities Act must be able to perform the essential job functions (as listed) either unaided or with the assistance of a reasonable accommodation to be determined by management on a case by case basis.
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